Return Portal

Step 1

Step 2

Step 3

INITIATE A RETURN

If you have questions about the return process or need help, write to us at returns@sanvt.com.

The email address you used for purchase

Email Address

You can find your 4 digit (XXXX) order number in the confirmation email

Order Number

The return portal is currently not available. Please try again in a few minutes. Contact us under care@sanvt.com if you still experience this problem.

The return request for this order was already submitted

WHAT DO YOU WANT TO RETURN?

Select the item(s) you want to send back.

Select the reason for your return

Product is too small

Product is too big

Product does not fit me

I ordered more than one size

I changed my mind

Product does not match description on the website

Product does not meet expectations

Product arrived too late

Product is defect

Product is not the one I ordered

No reason

Thank you.
We have received your return request.

You will now receive your GLS return label via E-Mail. Follow the instructions in the email and find a drop-off station near you.

As soon as we receive your returned item(s), we will immediately refund the purchase price.

Do you prefer an exchange?

At the moment, we do not offer an automated exchange process. But we invite you to simply place the new order yourself. This way, you also won't lose time while waiting for your returned goods to arrive at our warehouse.

Please check your spam folder in case you have not received the return label within the next hour. If you have another question, please feel free to contact us at any time at - returns@sanvt.com

Do you have a gift card or discount code?

INITIATE A RETURN

WHAT DO YOU WANT TO RETURN?

Thank you. We have received your return request.

Do you prefer an exchange?

Thank you.
We have received your return request.