RETURNS

We want to make sure that your expectations are exceeded. However, if you want a refund or exchange for any reason, please follow the instructions below.

For assistance, please contact our customer care team: returns@sanvt.com

OUR RETURNS POLICY

If you’re not happy with your order, you have 60 days to send us back any items you don’t like to keep. 

Please note: For reasons of hygiene, socks and undergarments are excluded from return or exchange.

We will provide a full refund for any items returned to us. All garments must be unworn, unaltered, unwashed and have their original tags and labels attached. 

COSTS OF RETURNS

FREE OF CHARGE: For customers from Germany, Austria, Denmark, Belgium and Luxembourg



INTERNATIONAL: Return shipping charges are the responsibility of the customer.

HOW TO ARRANGE YOUR RETURN?

Customers from Germany, Austria, Denmark, Belgium and Luxembourg



  • Register your return by visiting our returns portal
  • E-Mail: within 5 minutes you will receive your free return label via email
  • Print your label or use the QR code in the E-Mail
  • Prepare & drop off your shipment: attach the return label and take it to your nearest drop-off point
  • International Customers



  • Let us know: Send us an email with the subject line: Return + Order #
  • Pick a carrier of your choice.
  • Shipping charges are your responsibility.
  • We recommend using tracked shipping. Please keep the receipt as proof of shipping.


  • IMPORTANT NOTE: Non-EU customers must ensure information for customs is filled correctly and the parcel is clearly marked from the outside as "Returned Goods" (your carrier will provide you with a label for customs). Also add a printed copy of the invoice inside the packaging. Contact us if need assistance to find the your invoice:


    CONTACT US


  • Ship back: Ship the package back to us:

  • pg Distribution GmbH
    Retouren SANVT
    Felix-Wankel Str. 4
    82054 Sauerlach
    Germany



  • We then send you an email once we have received and processed your return


  • Please note that it can take up to 5 working days for your returned items to be processed and checked once they reach our warehouse.



    FAST REFUNDS

    Once we have checked your returned items, we will immediately initiate your refund.

    All refunds use the same method of payment that was chosen for the original payment.

    The date on which the money will actually be credited to your account or credit card depends on the provider of the payment service.

    In some cases it may take up to 5-10 working days to appear on your statement.

    EXCHANGES

    The fastest and easiest way to exchange items is to return all unwanted items to us (as outlined above) and reorder your new desired items as usual via our online shop. As soon as we have received your return, we will immediately refund the original purchase price.



    Why is it not possible to exchange directly into another size or colour?



    We want to make things as easy as possible for you. An exchange via refund and new order has the big advantage that everything is done automatically and as fast as possible. You can reorder your new desired size directly while your return is on its way back to us – so you don’t have to wait for the exchange and risk that your new size is being sold out in the meantime.



    Should you nevertheless prefer a direct exchange or have questions about product availability or sizes, we are happy to help you personally – simply contact us by email: returns@sanvt.com

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